14 February 2013
If you are searching for the UK's Best Umbrella Company then hopefully the results of our January leavers customer satisfaction survey may help you choose PayMatters.
I January we received 68 customer satisfaction scores. Scores are graded:
|
6 - Outstanding |
5 – Very Good |
4 – Good |
3 – Improvement Needed |
2 – Serious Issues to Address |
1 – Very Poor |
A summary of the results is:
|
Sign-Up |
Welcome Pack |
Portal |
Payment Regularity |
Payslips/Pay Summaries |
Pay v PAYE |
Account Manager |
Average |
|
4.79 |
4.90 |
4.63 |
5.18 |
5.04 |
4.65 |
5.19 |
4.91 |
Which shows we overall our performance was rated "Very Good".
WE ALSO RECEIVED THE FOLLOWING TESTIMONIALS :
Since being with PayMatters I can say the experience has been excellent. Services provided have been everything I have expected including the speedy services of invoices and pay.
A special thanks to Emma who has helped me in the past 2 years. A very professional, trustworthy and honest person who I can only recommend in the future.
Good luck to Emma in her career!
Gary C (January 2013)
A smooth experience , many thanks.
John W (January 2013)
Outstanding and would definitely use again
Peter H (January 2013)
Your service was excellent and all my enquiries either by phone or email were answered swiftly, I would recommend you to colleagues.
Peter S (January 2013)
Fantastic, attentive, personable and responsive
Howard S (January 2013)
A very efficient and helpful organisation with a personal touch, in my case.
Joseph M (January 2013)
My experience with Paymatters has been fantastic and I cannot praise your professionalism and that of your colleagues enough. Thank you for everything and I will not hesitate to refer the services of Paymatters to others at any future point.
John H (January 2013)
Excellent, I would recommend pay matters to a friend well done.
Waheed K (January 2013)
Very efficient thank you
William W (January 2013)
I have been very pleased with the excellent service I have received from Paymatters. You have always been very helpful and efficient .
Steve W (January 2013)
Zahra & Hannah have both been brilliant. Thank you to both of them.
Mike R (January 2013)
Excellent
Mike S (January 2013)
So if you are looking for the Best Umbrella Company please feel free to give us a call on 0800 121 6513.
