Testimonials from people using PayMatters Umbrella Company
Please find below a few of our recent testimonials from people who have joined our Umbrella Company.
We hope that they show that at PayMatters we are focused on providing an excellent service at a very competitive cost.
A key part of the service at PayMatters is you are appointed your own account manager and can ring or email them directly. There is no being passed from pillar to post or having to re-explain your query or circumstances:
To date, you have been patient and helpful, answering all of my questions and allaying all of my concerns regarding the finance and tax side of contracting. The joining process was very easy, and I'm looking forward to receiving the details of the additional services that you can offer, such as the Private Medical and the pension scheme. The fact that I have a single point of contact is very good - hopefully this relationship will build over time so that we are an effective team, which is what I'm looking for.
If everything continues to go so well, then all I need to concentrate on is winning contracts and submitting my timesheets and expenses on time. That will leave me plenty of time to spend quality time with my family.
Nigel H (February 2009)
When I started my first contracting job I was debating whether to setup my own company or join an umbrella company. My agency recommended Paymatters and after using them for four months I would highly recommend them to anybody starting out as a contractor. They offer a fast and reliable service with a dedicated account manager. They responded quickly to email and phone queries and their online timesheet submission system was very efficient and easy to use. For anyone wanting an easy contracting solution without all the hassle of managing your own limited company then Paymatters is a great choice of Umbrella Company. There was no termination fee when I was offered a permanent position at my client company and they handled the migration very quickly.
Daniel P (March 2009)
I have been very happy with the service at Paymatters. Setting up was quick and painless, unlike some other umbrella companies which took months. Plus, the staff at Paymatters have been very helpful. As for yourself, you've always been quick back to me when I've had questions and explained everything to me.
Cara M (March 2009)
I have been using Paymatters for two months and I am very happy with their services. My account manager is very friendly and is ever so helpful. I would happily recommend them to any of my contracting colleagues
Yaqub C (April 2009)
As someone who works offshore my time at home is precious and the last thing I need to worry about is organising tax returns, travel expense claims and dealing with my personal finances.
With Paymatters this is all taken care of for me, by my personal account manager whom I am on first name terms with and who is available at any time day or night to answer even the most trivial of enquires. This personal touch is something that is invaluable when dealing with your finances especially in todays economic climate.
The signing up process was simple with no long complicated forms to fill out, it was quick and easy. The payment and invoicing of any money is simple and efficient, with each stage of the process documented by email meaning you are kept up to date at all times.
The Paymatters team are definitely a company who I will be recommending to my fellow offshore workers.
Jamie S (April 2009)
Your Service is more than excellent. Exceptional is the word. I will definitely refer others.
Ejike O (April 2009)
I found PayMatters very organised and so friendly when I phone. I think the information they send out is clear and well thought out. Communication via a website is an excellent idea for timesheets and expenses.
Ruth H (April 2009)
Just a quick note thanking you for all your help and advice, since I have been with Paymatters.
Your expertise and knowledge has made it worth while me joining Paymatters, especially with me being paid, which went very smoothly which was exactly what I needed.
Thank you once again.
Kevin W (April 2009)
Just to say I have been very pleased with the service from yourself and Pay Matters.
Communication has been good and most importantly payment has been prompt. I look forward to continuing to use this excellent service for future contracts.
Roger B (May 2009)
I would like to thank you, and your colleagues at PayMatters, for your extremely high level of service. In particular, I would like to thank you for your professionalism, efficiency and willingness to help, you certainly got me "out of a hole" and enabled me to get paid in time to cover my regular out-goings. I would certainly recommend PayMatters to anyone who is thinking of entering the world of contracting, and who needs short term help whilst they are waiting for the incorporation of their own company, or to those who want to work under an umbrella company in the longer term.
Dean J (May 2009)
I just wanted to say thanks to you both for sorting my pay out early last week. Managed to get my Mrs a banging present and I'm in the better than good books
Phil G (May 2009)
And once again I have to say how impressed with the speed and transparency of your service, I know I can only compare it against XX but theirs was very cumbersome and he never got copied in on the invoices.
Sue L (May 2009)
You're amazing! Always prompt with your feedback! I really appreciate that!
Nadia G (May 2009)
I have found the staff at Paymatters to be extremely helpful and professional. From my initial contact to ongoing dealings I am very happy to have chosen such a competent and friendly firm. Thanks to all the team.
Jeffrey A (June 2009)
I am extremely satisfied with the way Paymatters handle my accounts. The service provided is always prompt, friendly and totally reliable. I particular like how every thing is clearly communicated electronically and backed up with regular courtesy calls from my accounts manager. A first class company who I would recommend without hesitation.
Peter M (June 2009)
Paymatters went out of their way to help me and ensure I received my wages in full even if the agency were dragging their feet.
I'd recommend Paymatters to contractor as they are reliable, professional and most importantly, helpful.
PG (June 2009)
Sadly, because it is an employee position rather than a contract, I guess this means that I also have to resign from your company on the same date. I say sadly because the service you have provided has been truly excellent, surpassing my expectations. Should I return to contract work, my first step will be to renew our association.
Charles L (July 2009)
The service that you provided was in 100% satisfactory. I don't have any complaints. All my request always has been replied in professional and nice way. I would recommend you as a professional company to my friends.
Julita L (July 2009)
As my first venture into contracting, PayMatters helped making the whole tax, expenses and payment issues much simpler. Easy to deal with and simple web based process to ensure prompt payment. Great communication on all matters.
George M (July 2009)
My experiences of Pay Matters has been wholly positive. The thing that impressed me most was the willingness to sort any issues out as quickly as possible, and that was done to my benefit, rather than the company's benefit.
I also like the personal business manager Ė it's great to be able to have a single point of contact who goes out of their way to help.
The one big issue I had during my time with pay matters was when the agency's pay run was experiencing issues. Pay matters responded to my request Not to pay me until the correct dates despite the Agency already having transferred the money to Pay matters. This was probably an inconvenience to Pay Matter but they realised that my request was reasonable and they responded to it with out any problem at all.
It's this sort of thing that will win Pay Matters clients and help keep them!
I'll be back with Pay Matters for my next and subsequent contracts.
Ritchie W (July 2009)
This is my first venture into contracting and the first time I'd heard of the concept of umbrella companies; I researched several alternatives but Paymatters stood out from the crowd. Administration on my part now consists of 5 to 10 minutes a week, completing timesheets and expenses, no concerns over running my own company including all the legal and accountancy aspects that go hand in hand, plus no concerns over invoicing the client, dealing with tax/NI, and perhaps most importantly I am paid on time. I am impressed with how I have been treated from the outset with Paymatters, everyone is helpful and approachable; I know I made the right choice.
Debbie M (July 2009)
Having already been in contact with 1 other, large and established umbrella company, from the minute I first spoke with the Paymatters team, I knew there was only 1 choice. Everyone that I spoke to, from the initial call with customer service, through to my account manager, explained everything clearly and got things in place without any fuss. I had to have a quick turnaround time for setting my account up due to the start date of my contract and I'm happy to say that I wasn't let down, it was all done within 24 hours.
3 months into it and I have only found the service to be excellent, my account manager is very knowledgeable and is always on hand to provide help and advice, and, more importantly, I get paid on time, every month with no mistakes or fuss!
All in all, I would recommend Paymatters to anyone, they are very professional, friendly and good to work with.
Simon G (August 2009)
I also wanted to take this opportunity to thank yourself and the team for excellent service. I have had a very stressful day dealing with other two other Umbrella companies (I will not say who) but it has emphasised the high level of service we receive from you guys.
Agency (August 2009)
I would just like to take this opportunity to thank you for the first class service you have provided during my time spent freelancing.
The no hassle service provided by yourself certainly took all the worries out of working freelance. I would definitely recommend you and your company to anyone in the same position as myself.
I would also like to add that the prompt payments made by yourselves into my bank account were always very welcome.
Mike R (August 2009)
May I say how very impressed I was with the quick response in invoicing my agency last week. I don't think you could have had my timesheet for more than 5 minutes!
Howard D (August 2009)
Just wanted to take the time to write up a brief summary of my experience with Paymatters. As an IT contractor I have used quite a few Umbrella Companies over the years (XX, XX, XX to name a few). To be honest they have all had their own problems, but I can honestly say I've had no issues with Paymatter. They have provided me with a prompt and courteous service. My account manager is always contactable. When she's away she always lets me know before hand and provides details of a colleague who can help in her absence. Most importantly for contractors their fees are minimal, the smallest I've ever known, and for same day payment it costs less that a tenner - you can't ask for more than that really! I'm extremely pleased to have found Paymatters and will be recommending them to all my contractor friends.
Thanks for everything.
Benjamin O (September 2009)
I would just like to say how fantastic you and Paymatters have been.
Lee T (September 2009)
Just a quick note to thank you for the service your company provided whilst I was working through an agency.
After completing a full week's work and having to get time-sheets signed it was good to know that I didn't have to do all my accounting as well.
I thought the fee was reasonable and it was nice to know that my salary would be deposited into my account each week, without any further input by myself.
Steve C (September 2009)
I want to thank you for being very helpful and friendly during my contract & hopefully I can secure something very soon.
Hellyn R (October 2009)
I would like to thank all the staff at Paymatters for the excellent service I have received from themselves. I was new to contracting and I have been with them for 9 months now and throughout this time they have helped me with any queries I had regarding the whole contractor side of working. Payment from Paymatters has been excellent and like clockwork with all the payslip details managed and done correctly. In a couple of instances I needed to be paid for the weeks work earlier than usual and (my account manager) went out of his way to ensure the funds were credited to my account on time which I was more than grateful for. There isn't a bad word to say about the service they have given me and I would more than recommend them to any potential customers in the future.
Richard L (October 2009)
I want to say that you have been brilliant, and I will return to you when I get a new contract. Thanks a million - I will be in contact soon.
Richard H (October 2009)
How did I manage before Paymatters came along?!
Barbara P (November 2009)
At the moment getting paid by a different company and not very happy with this. A fellow worker gets paid by you and is very happy. Can you call me to discuss options.
Sharon P (November 2009)
Hi, I have had one to one fast service whenever I have had a question or problem. Streamlined service. Would recommend to anyone.
Eloise N (November 2009)
After my agency announced that I would no longer be paid inclusive of holiday pay, I had the option of a reduced rate or to join an umbrella company, Paymatters. After speaking to an advisor who was very helpful and provided a breakdown of my projected earnings I decided to go with Paymatters. The advisor explained that I could claim back expenses for food and travel, and all I had to do was pay a weekly fee, and it still worked out that I was earning more money with Paymatters. The team have been really helpful, and even sorted out that I got paid on a Saturday. I would definitely recommend Paymatters as the umbrella company to go with.
Sherene T (November 2009)
As you are aware I now have a permanent job with City Council and as such will not require services from pay matters any longer. I would like to say thank you for all your help over the last few weeks. You have been really helpful and when any difficulties have occurred you have resolved these really quickly. You have been really approachable and patient (especially around my inability to use a computer!) and thank you for helping me to manage my timesheets/expenses. I would definitely recommend pay matters to other workers due to my experience.
Caroline G (November 2009)
Just wanted to drop you a quick email and say how helpful and productive one of your team has been. XX has really helped with an issue I had and excelled expectations for customer services.
Basically, I've found the service to be very convenient and friendly to use, felt like I was an individual and valued customer, and am very happy with the service I've received. Many thanks!
James F (December 2009)
Thanks to you swift action yesterday I was able to pay my rent on time and avoid an embarrassing issue with my landlord. I just want to say I used to be with XXXXXXX and they didn't know the meaning of Customer Service. I know I have made the right decision and I will not be moving to another umbrella company. In fact I will be making sure I recommend PayMatters to everyone I know.
Thank you so much for all your help and it is nice to see people like you still believe in old fashioned customer service.
Raj D (January 2010)
EM (January 2010)
I have always found her to be courteous, professional and prompt in replying to my emails and telephone calls. She has assisted me in completing the timesheets for the first time and any other related queries that I may of had. I would recommend using Paymatters to anyone who is faced with a choice and would use them again myself.
Steven P (January 2010)
I hope to secure another contracting role and, if I am allowed a choice of umbrella organisations I will of course want to link up with Paymatters again.
I have been very happy with the service, which has been quick and highly efficient. I have been able to find answers to my queries - either via the comprehensive Q&As on the website or by simply dropping a line to you.
The transactional side has been really the best for me - fast payments with the option of being paid earlier when I have needed it. All in all, extremely pleased and would recommend Paymatters highly.
Carolyn O (January 2010)
So far my experience with yourself and PayMatters has been a good one. Being new to all this yourself and the company have guided me through the whole process.
Mark B (January 2010)
I highly recommend PayMatters. They kept the whole process of using an umbrella company completely painless. All my questions and requests have been dealt with very well and quickly. I also appreciated the element of personal communication that seems to be big plus of PayMatters. Many thanks.
Richard S(January 2010)
I was speaking to my candidate XX yesterday and she was so complimentary about the service you have provided. She said that Paymatters have been great, but that you in particular have been courteous and professional at all times and have made the transition from XXXXXXXXXXXX completely seamless. She is very impressed with your level of professionalism.
Thanks for all your help with my candidates.
I have used Paymatters for just under 3 months now and have been pleased with their service. The on-line pay sheet is very easy to use and the phone service for queries was always extremely fast and efficient.
I would recommend them.
Darrell F (February 2010)
Just to confirm I was impressed with your help at Paymatters during my 4 months of employment especially with your help. You were very calm and friendly and approachable. Very impressed. Thanks you for being so helpful.
Gina H (February 2010)
Also, if I don't get to say... a huge THANK YOU, the service you have provided has been exceptional and I have been extremely happy with your professional undertakings on my behalf. Thank you very much.
Susan H (March 2010)
Can I just say thank you for your pleasant email? Wish I could say the same for XXXXXXXX's customer service skills. It's nice to be nice - much appreciated. Have a good day.
Janelle B (March 2010)
Service at Paymatters has been grand! I had literally days before I went offshore, and the Paymatters team got my account set up in literally a day, without this I wouldn't have got paid. Plus, every time I used the service, there was very few problems, and any issues were resolved quickly and painlessly. Would definately recommend Paymatters to anyone looking for this type of service.
Cara M (March 2010)
I would like to thank those at Paymatters for their prompt attention and accuracy over the past 7 months whilst I have been working on contract. I have always found your team helpful and understanding; and above all, easy to work with. Best of luck in the future.
Craig P (March 2010)
As this is my 1st week of being a permanent member of staff at XX, I thought I would send you an email & say thank you so much for all your help since 1st starting my contract on the 17th August 2009. I'm sure half the time I've be a really big pain lol! Once again thank you so much & have appreciated all your help.
Ann S (March 2010)
Your Service is impressive and it does stand out.
Caroline H (March 2010)
Paymatters have been fantastic. Friendly staff providing an efficient and professional service at all times at a very reasonable price. Payments are speedy as is delivery of payslip confirmations. I would certainly employ their services for any future contract work.
Jane H (March 2010)
If I do ever need to use someone like Paymatters again or anyone I know I will certainly recommend you. I would like to thank you for all your help and support whilst working on this contact.
Anna L (March 2010)
It's a pleasure to recommend Paymatters to candidates. The information you provide is very helpful for the candidates to decide to use an umbrella company, and we have been happy with the service Paymatters have provided for XXs.
NC Recruitment Consultant (March 2010)
A quick e-mail to say how efficient I found yourself and your colleagues at Paymatters to be. I will definitely be using yourselves if I work through ... again.
Joanne B (March 2010)
I would like to thank you L for all you did for me whilst been employed through EB, I am very happy of the service received from Paymatters. I have found you all to be very informative extremely patient and understanding especially of the breakdown of the pay slips. It was a pleasure working with you and the team and I would like to thank you all.
Carol-Ann O (March 2010)
If I could take this opportunity to thank pay matters for their help when required. My first consultant K was very helpful and easy to contact. There was certain aspects of my entitlements which I did not understand, which K explained well. Also my new consultant L was also very helpful and polite and again easy to get hold of, which I found very helpful but most of all useful.
I found pay matters a good limited company, which I would use again in the future or recommend.
Louise A (March 2010)
You are right I do get a top class service and have given 2 new employees your details.
Lesley B (April 2010)
Paymatters were a simple way to get paid and maximise my take home salary. The childcare voucher scheme was a excellent saving and being able to claim expenses just chips away at the taxation burden. further. The staff were excellent at dealing with issues quickly. If in a contract situation again I would not hesitate to use them again.
Claire H (April 2010)
I would just like to add that you have been great I have never had to use an umbrella company before, and did not know what to do. All procedures were explained and understood, pay always prompt, and staff always helpful.
Donna C (May 2010)
Thanks to all at Paymatters for all the hard work you guys have put in with our contractors over the last year or so.
Recruitment Consultant (May 2010)
Paymatters were recommended to me and I would happily recommend them to others. I have always had my queries responded to quickly and efficiently and they have made the whole contracting process very easy for me.
Lucy W (May 2010)
I have been very impressed with the service received from your company not just from yourself but also your call centre customer service agents. Whenever I have made a call or sent an e-mail I have always received a prompt response and obtained the information I require in a timely manner. On this basis alone I will be recommending your company to those I come into contact that require an Umbrella company.
Richard K (May 2010)
Thank you so much. I am happy that I deal with company focused on customer service. I appreciate your help.
Alex K (June 2010)
I just thought I should send you some feedback - I spoke with one of the guys I referred to you yesterday and he has said what a fantastic service you have provided so far. He wishes he hadn't stayed with his previous company so long. He said everyone has been extremely helpful, the process is easy and you have made his expenses/whole process smooth and hassle free - I am sure he will also be recommending your services.
It's nice to have happy contractors.
So, many thanks to you and your team.
Recruitment Consultant (June 2010)
Thanks for everything that everyone at Paymatters has done for me during my time contracting, all your help is greatly appreciated.
Danny P ( June 2010)
Thank you for all your help over the last year and a bit that I have been working with PayMatters. You have reduced the hassle to a minimum with all this form-filling stuff!
Doug D ( July 2010)
Could you please pass on my thanks and compliments to P, Customer Service manager who has been very helpful sorting out some issues between a 3rd party and my personal account.
Customer Service is not just for complaints, if people deserve a pat on the back (we dare not say a bonus in the present climate) then senior mgrs should take on board customer feedback, to ensure they know that good staff are appreciated by your customers.
Anon (July 2010)
I have found PayMatters very helpful and useful and would certainly use you again if I take up further employment.
Kim W (July 2010)
Thank you for a great efficient service. I will recommend and come back to you when I have a new contract.
Deborah T (August 2010)
I really wanted to say a huge thank you for all of your help of the previous couple of weeks assisting with my mortgage application.
I haven't got your managers details, so could you please forward this email for me, so that I could let them know how impressed I was with the service you offered.
You were polite, helpful and friendly and overall you were extremely efficient!!!
So once again thank you, as the help you gave me was invaluable.
C M (September 2010)
Yes I agree that Paymatters has been brilliant since registering with yourselves. Excellent service and quality assured.
Wessley B (November 2010)
A big thank you from me as well. I am glad I switched to PayMatters when my old umbrella went into administration.
Thomas P (November 2010)
Thanks you for the very good service you provided me.
Sydney L (December 2010)
Fantastic service from start to finish. Easy to use online service with professional people on the phone. Well done!
Claire G (December 2010)
I have found Paymatters an excellent company and will recommend to others and will have no hesitation in using Paymatters for myself in the future.
Ayub P (December 2010)
Your service is all very good to outstanding.
Gary J (December 2010)
Thanks for the kind remarks, we will see now just how much Paymatters have saved me, pity I canít stay on with you guys :-)
Steve D (January 2011)
Can I also say thank you for all your help and support over the last 10 months and how good and easy it has been using Paymatters. If I ever need this type of support in the future I will use Paymatters and my first port of call, so again thank you for being approachable and so helpful.
Ian G (February 2011)
Thank you for all your help and assistance I would certainly use Paymatters again
Good luck to you in the future
Andrew C (February 2011)
Thanks also to Paymatters for making life straightforward during my time as an agency employee. I felt a bit of trepidation at the beginning, but it all worked well - many thanks
John W (March 2011)
You guys are excellent and much better than any other umbrella company that I have been with. I'm with X at the mo and I don't think they are very good and their portal is very fiddly and hard to use. I do miss the way that Paymatters works, you make it so easy, no hassle.
Kelly W (April 2011)
Finally, just want to say thanks for making my contract life very easy with your ease of use systems. Thankfully, I had no cause to contact you over problems as everything seemed to go through smoothly. Hence me recommending my wife use your services as she embarks on her contract career. Needless to say, the next time I go contracting I will be sure to get back on board with yourselves.
Richard C (May 2011)
I have been delighted with the service provided by Paymatters and would not hesitate to recommend you to friends. I will be in touch if I return to agency work in October.
Ann D (May 2011)
My experience with Paymatters was good, the service was flawless.
Arlene A (May 2011)
Excellent from start to finish, thank you so very much and hope to be with you again soon.
Pauline M (May 2011)
I have been very satisfied with the help & support from Paymatters & will return to you if l can get another contract. Thanks Joanne it's been a pleasure working with you. Hope we will work together in the future.
Phillip P (May 2011)
Excellent experience and would recommend Paymatters to anyone.
Catherine J (May 2011)
Good experience, fast payment and better pay than PAYE. If I go LTD again I will be sure to use you.
Tracey A (May 2011)
Once again, thank you for all your help and support over my time with PayMatters. It really has been a pleasure working with you! I will have no hesitation to returning to PayMatters should I work as a contractor in the future.
Lesley R (June 2011)
Paymatters is simple and everything was explained to me and my account manager was always easy to get hold of and very helpful.
Gemma B (June 2011)
I would like to thank you for your assistance during my earlier contract period, and look forward to using the services of Paymatters in further contracts that I may be offered, and will be recommending your company to fellow colleagues.
Lloyd H (June 2011)
Many thanks for the excellent service from all at Paymatters over the last 7 months.
Adrian V (July 2011)
Your service in all areas has been excellent definitely a 6 across the form I recommend you to anyone thinking about contract work. Special thanks to Rhian for her efficiency and high standard of customer care.
Mary M (July 2011)
This was my first time for using an umbrella company. Paymatters made this stress free and my account manager has been great throughout the whole time with Paymatters. I would recommend the use of your company to any on. Thanks for all you help it's been a pleasure.
Steve V (August 2011)
So far no complaints, youíre streets ahead of a certain LARGE Umbrella company, I never received a straight, understandable or satisfactory reply from them, ever!
Sharon L (August 2011)
Having used Paymatters on a previous contract, I was extremely pleased to have been advised by my Agency that Paymatters will be overseeing my Colchester account. My thanks and appreciation go out to Emma for her excellent administration of my account.
I would strongly recommend Paymatters services to friends who are temping and given the opportunity will certainly return to the services of Paymatters.
Sebastian G (September 2011)
I would recommend any new contractor (to) use Paymatters - They really do make it easy to get up and running with your new contract. I found them helpful, informative and friendly - everything you need when embarking on a new journey like contracting. They also strived to make sure I stayed on the right side of HMRC, with regular reminders and updates. I thoroughly recommend their services.
Ritchie W (September 2011)
.... would like to say now, thank you for all your help and the team at Paymatters the 18 months I have been with you. It has been a pleasure and you have always been very helpful in any matters regarding payments etc and especially in getting my mortgage. Really appreciated and look forward to maybe working through you guys again some time.
Dr T N W (September 2011)
Nothing was ever too much trouble when I called for help or advice.
Andrew BF (September 2011)
I'd like to say a big thank to you for looking after my interests these past few weeks - it's been very reassuring to have you explain procedures that were new to me and has been much appreciated.
Jim C (September 2011)
As a 'first time' contractor the service and guidance i received from Paymatters made working without permanent employment easy. I would use and recommend Paymatters in the future.
Gary C (October 2011)
My consultant was excellent went well over and above initially to make sure that I was paid on time, is always available to me could not have asked for better.
Julie Y (October 2011)
I thought the services provided were second to none, very helpful and efficient service.
Paul E (November 2011)
Brilliant, efficient and very helpful.
Amanda E (November 2011)
I have no complaints at all. Excellent which is why i am setting up my ltd company with you. Thank you for all your assistance.
Carolyn M (November 2011)
Very good and easy to contact. All payments correct and on time. Thank you very much. A very professional company.
Mark F (November 2011)
Good service, hope to continue with Paymatters if another temp role arises.
Rakesh l (November 2011)
I was very pleased with the way staff treated me whenever I telephoned them, they were always patient with me and always very helpful.
Maxine B (November 2011)
Excellent, will and have referred to friends
Amanda B (November 2011)
Excellent service I would recommend this company to friends & colleagues who are contracting.
John C (November 2011)
I would recommend Paymatters to anyone who needs the services of an Umbrella Company & Limited Company services.
Mike M (December 2011)
Very good: I would recommend you to anyone I knew who had a need for this service.
Dan W (December 2011)
Excellent service - will use again
Robin P (December 2011)
Very good and would recommend to other people
Andrew K (December 2011)
An excellent, supportive and informative service, with polite, direct and helpful staff. In particular most suitable for experienced public servants who need advice about the most effective way to have tax expressed because of our lesser experience in commercial matters. I would not hesitate to again recommend Paymatters to any colleague proposing contracting, unlike so many employment-related agencies who exact much greater cost for much less benefit.
Alex R (December 2011)
Paymatters is a serious and good Umbrella Company.
David B (December 2011)
Communication was prompt, friendly and helpful. Payments were always received on time and in full.
Leo CC (December 2011)
I'll be staying with Paymatters for as long as I can, as this has been the most easygoing umbrella company I've used to date.
Mark R (December 2011)
I was, and remain impressed enough to either return to or refer any one else to your company. Generally your responses have always been quick and efficient, for which I thank you, it makes a real difference.
Paul J (December 2011)
Very good, I hope to be back soon.
Anthony B (December 2011)
In the time I have been with Paymatters, I don't remember there being any problems at all, which is fantastic after previous experiences with another Umbrella service. The Pay matters team have always appeared helpful, friendly, prompt & knowledgable. Should I return to a full time contract I will definitely consider returning to Paymatters.
Carol R (December 2011)
The services were excellent and I am very satisfied.
Alison B (December 2011)
R is a credit to your company. I have found her to be friendly, while remaining professional, prompt when getting back to me on any queries I have had very, very efficient. I want to say a big thank you to her for a great service.
Indhu V (January 2012)
Very good payments always arrived and email kept trace of what was being paid. Prompt replies to all emails. Thank you for all your help.
Mandy H (January 2012)
I was kept informed and the service was very good and informative, and provided a fast efficient service.
Lindsay Y (January 2012)
I was dubious/nervous about contracting having always worked as a permanent , direct, PAYE employee. However Paymatters made the whole experience very easy. The advice given and whole process has been excellent from the first contact until the help in arranging the end of the agreement. I won't hesitate to use them again if I find myself back in a contracting position.
Diane M (February 2012)
Extremely professional service.
Cynthia W (February 2012)
Very good, will definitely use again.
Tony J (February 2012)
I believe the speed in which my umbrella was set up with you, in comparison with my new agency, was far superior. Initial contact by telephone and speedy communication between yourselves and the agency was first class. Many thanks and i look forward to using your umbrella services again.
Katy W (February 2012)
Excellent service will use again if required in future.
Antoni D (February 2012)
Overall it was an outstanding experience and J my Account Manager was very helpful and very good. Keep up the good work.
Daniel S (February 2012)
Very Professional, responses to queries are super fast and my account manager has been very friendly and helpful.
Zorodzai M (February 2012)
It's been a pleasure to be with Paymatters. If I decide to go Limited again I will definitely use Paymatters.
Kevin K (February 2012)
I am very impressed with the service Paymatters give and especially E, who was my account manager. E acted highly professional and assisted me in all queries and issues I had. I feel that using Paymatters services is so much easier than other payroll providers - moved to X and came back.
I would highly recommend Paymatters to anyone.
Lucy A (February 2012)
I'd just like to take this opportunity to thank and commend the excellent work and service you have provided me so far. I've not been with Paymatters very long but in the few weeks I have, has been a real pleasure. My advisor J has been extremely efficient in processing my timesheets/expenses and providing advice on new processes in a clear, polite and concise manner. Something my previous umbrella were unable to achieve.
I believe good service should be recognised and I hope to continue the excellent quality of service you have provided me so far.
There is no doubt that I will recommend others to your business in future.
Jamie K (March 2012)
The service I have received has been outstanding from the start, with no difficulties worthy of mention.
I would like to express my special thanks for the efforts of my Account Manager, who ensured that my first experience of working through an umbrella company was an entirely straightforward and positive one. I was working away from home for this assignment so I had many complications to deal with before I settled into the role, but she ensured that working for PayMatters was not one of them.
I look forward to a continuing working relationship with PayMatters as the accountants for my limited company. I have already come under pressure from agencies to change to another umbrella company, and I welcome the fact that I cannot now be moved away from PayMatters against my will.
Oliver G (March 2012)
Paymatters staff and service were excellent.
Julian M (April 2012)
The service has been outstanding. I have already recommended you to others.
Caroline P (April 2012)
Very good. Would strongly use in the future should my personal circumstances change. Many thanks.
Linda W (April 2012)
I have taken a permanent position for now. If I do return to contracting, I will choose to work under the 'Paymatters Umbrella.
Robert K (April 2012)
It should be noted this is my second "stint" with Paymatters; I had a contract were I couldn't use you and had a nightmare experience. I was more than happy to return and have been happy with my treatment on both occasions. I would like to thank E and P for their efforts during my time with you. More to the point I would have no problem recommending your service's to others and, should this not work out, would be more than happy to avail myself of the Company.
Cathy O (April 2012)
P has been fantastic always there if I needed any help or had any questions that needed answering.
John W (April 2012)
Best experience I have had with an umbrella company.
Dean C (April 2012)
Very easy to contact, prompt response and friendly service.
Chris H (April 2012)
Been first rate- i wish i could continue to use the service, I'll use your service again whenever i can in the future.
Elly W (April 2012)
This was my first experience of working through an agency and umbrella company. Considering the complications of it all, Paymatters has made it relatively easy for me, and my account manager J has been excellent. Many thanks.
Alan M (April 2012)
An excellent service! Thanks for making it so easy.
Anna P (May 2012)
I have had a good experience with pay matters and thank you for organising my pay during my time as an agency worker.
Peter W (May 2012)
My overall experience of Paymatters has been a pleasurable one, I have no complaints at all about the competency of their staff and am only leaving because I am being paid direct by a Ltd company. Thank you for all your help.
Colleen A (May 2012)
Very professional and helpful. Payslips and pay always on time without fail.
Lynne P (May 2012)
I would like to thank Rfor my time with Paymatters she has always responded to any queries I have in a professional manor and without any delay. If I found myself having to do agency work again Paymatters would be my preferred choice.
Paul S (May 2012)
Good experience with the process of setting up with Paymatters.... however, did not get to fully appreciate this service due to changes in my employment circumstances. Would definitely favour the service of Paymatters again. Great support staff available to answer any questions. Thank you for every effort you have made when dealing with my wages.
Andy G (May 2012)
Excellent in every way.
Chris M (May 2012)
Overall I had a very positive experience with Paymatters, my only regret is that I did not start using them for the 2 years previous that I had been contracting!
Tim C (May 2012)
Very helpful and superbly efficient.
Ian M (May 2012)
Excellent, it is only because I been offered and accepted a permanent opportunity that I am leaving Paymatters. If in the future I find myself needing you again, I will be straight back in contact. I will also refer you to anyone I know or come across who requires your services. You have been flexible when I have needed it and I very much appreciate that service. Thank you.
Jeff B (May 2012)
Overall a nice easy way to get paid without the hassle. The account manager E was extremely professional, helpful and a real credit to Paymatters. Even though there is no face to face contact, I've found some company pay staff to be less personal than a PC and certainly not as helpful. I would like to say a huge thanks to the Paymatters staff and if I should need your services I will not hesitate to be in contact.
Tracy H (May 2012)
PayMatters were excellent despite several failures by the Agency.
Steve J (June 2012)