Testimonials from people using PayMatters Umbrella Company

Please find below a few of our recent testimonials from people who have joined our Umbrella Company.

We hope that they show that at PayMatters we are focused on providing an excellent service at a very competitive cost.

A key part of the service at PayMatters is you are appointed your own account manager and can ring or email them directly. There is no being passed from pillar to post or having to re-explain your query or circumstances:

To date, you have been patient and helpful, answering all of my questions and allaying all of my concerns regarding the finance and tax side of contracting. The joining process was very easy, and I'm looking forward to receiving the details of the additional services that you can offer, such as the Private Medical and the pension scheme. The fact that I have a single point of contact is very good - hopefully this relationship will build over time so that we are an effective team, which is what I'm looking for.

If everything continues to go so well, then all I need to concentrate on is winning contracts and submitting my timesheets and expenses on time. That will leave me plenty of time to spend quality time with my family.

Nigel H (February 2009)

When I started my first contracting job I was debating whether to setup my own company or join an umbrella company. My agency recommended Paymatters and after using them for four months I would highly recommend them to anybody starting out as a contractor. They offer a fast and reliable service with a dedicated account manager. They responded quickly to email and phone queries and their online timesheet submission system was very efficient and easy to use. For anyone wanting an easy contracting solution without all the hassle of managing your own limited company then Paymatters is a great choice of Umbrella Company. There was no termination fee when I was offered a permanent position at my client company and they handled the migration very quickly.

Daniel P (March 2009)

I have been very happy with the service at Paymatters. Setting up was quick and painless, unlike some other umbrella companies which took months. Plus, the staff at Paymatters have been very helpful. As for yourself, you've always been quick back to me when I've had questions and explained everything to me.

Cara M (March 2009)

I have been using Paymatters for two months and I am very happy with their services. My account manager is very friendly and is ever so helpful. I would happily recommend them to any of my contracting colleagues


Yaqub C (April 2009)

As someone who works offshore my time at home is precious and the last thing I need to worry about is organising tax returns, travel expense claims and dealing with my personal finances. With Paymatters this is all taken care of for me, by my personal account manager whom I am on first name terms with and who is available at any time day or night to answer even the most trivial of enquires. This personal touch is something that is invaluable when dealing with your finances especially in todays economic climate.

The signing up process was simple with no long complicated forms to fill out, it was quick and easy. The payment and invoicing of any money is simple and efficient, with each stage of the process documented by email meaning you are kept up to date at all times.

The Paymatters team are definitely a company who I will be recommending to my fellow offshore workers.

Jamie S (April 2009)

Your Service is more than excellent. Exceptional is the word. I will definitely refer others.

Ejike O (April 2009)

I found PayMatters very organised and so friendly when I phone. I think the information they send out is clear and well thought out. Communication via a website is an excellent idea for timesheets and expenses.

Ruth H (April 2009)

Just a quick note thanking you for all your help and advice, since I have been with Paymatters.

Your expertise and knowledge has made it worth while me joining Paymatters, especially with me being paid, which went very smoothly which was exactly what I needed.

Thank you once again.

Kevin W (April 2009)

Just to say I have been very pleased with the service from yourself and Pay Matters. Communication has been good and most importantly payment has been prompt. I look forward to continuing to use this excellent service for future contracts.

Roger B (May 2009)

I would like to thank you, and your colleagues at PayMatters, for your extremely high level of service. In particular, I would like to thank you for your professionalism, efficiency and willingness to help, you certainly got me "out of a hole" and enabled me to get paid in time to cover my regular out-goings. I would certainly recommend PayMatters to anyone who is thinking of entering the world of contracting, and who needs short term help whilst they are waiting for the incorporation of their own company, or to those who want to work under an umbrella company in the longer term. Thanks again

Dean J (May 2009)

I just wanted to say thanks to you both for sorting my pay out early last week. Managed to get my Mrs a banging present and I'm in the better than good books

Cheers gents

Phil G (May 2009)

And once again I have to say how impressed with the speed and transparency of your service, I know I can only compare it against XX but theirs was very cumbersome and he never got copied in on the invoices.

Sue L (May 2009)

You're amazing! Always prompt with your feedback! I really appreciate that!

Nadia G (May 2009)

I have found the staff at Paymatters to be extremely helpful and professional. From my initial contact to ongoing dealings I am very happy to have chosen such a competent and friendly firm. Thanks to all the team.

Jeffrey A (June 2009)

I am extremely satisfied with the way Paymatters handle my accounts. The service provided is always prompt, friendly and totally reliable. I particular like how every thing is clearly communicated electronically and backed up with regular courtesy calls from my accounts manager. A first class company who I would recommend without hesitation.

Peter M (June 2009)

Paymatters went out of their way to help me and ensure I received my wages in full even if the agency were dragging their feet.

I'd recommend Paymatters to contractor as they are reliable, professional and most importantly, helpful.

PG (June 2009)

Sadly, because it is an employee position rather than a contract, I guess this means that I also have to resign from your company on the same date. I say sadly because the service you have provided has been truly excellent, surpassing my expectations. Should I return to contract work, my first step will be to renew our association.

Charles L (July 2009)

The service that you provided was in 100% satisfactory. I don't have any complaints. All my request always has been replied in professional and nice way. I would recommend you as a professional company to my friends.

Julita L (July 2009)

As my first venture into contracting, PayMatters helped making the whole tax, expenses and payment issues much simpler. Easy to deal with and simple web based process to ensure prompt payment. Great communication on all matters.

George M (July 2009)

My experiences of Pay Matters has been wholly positive. The thing that impressed me most was the willingness to sort any issues out as quickly as possible, and that was done to my benefit, rather than the company's benefit.

I also like the personal business manager – it's great to be able to have a single point of contact who goes out of their way to help.

The one big issue I had during my time with pay matters was when the agency's pay run was experiencing issues. Pay matters responded to my request Not to pay me until the correct dates despite the Agency already having transferred the money to Pay matters. This was probably an inconvenience to Pay Matter but they realised that my request was reasonable and they responded to it with out any problem at all.

It's this sort of thing that will win Pay Matters clients and help keep them!

I'll be back with Pay Matters for my next and subsequent contracts.

Ritchie W (July 2009)

This is my first venture into contracting and the first time I'd heard of the concept of umbrella companies; I researched several alternatives but Paymatters stood out from the crowd. Administration on my part now consists of 5 to 10 minutes a week, completing timesheets and expenses, no concerns over running my own company including all the legal and accountancy aspects that go hand in hand, plus no concerns over invoicing the client, dealing with tax/NI, and perhaps most importantly I am paid on time. I am impressed with how I have been treated from the outset with Paymatters, everyone is helpful and approachable; I know I made the right choice.

Debbie M (July 2009)

Having already been in contact with 1 other, large and established umbrella company, from the minute I first spoke with the Paymatters team, I knew there was only 1 choice. Everyone that I spoke to, from the initial call with customer service, through to my account manager, explained everything clearly and got things in place without any fuss. I had to have a quick turnaround time for setting my account up due to the start date of my contract and I'm happy to say that I wasn't let down, it was all done within 24 hours.

3 months into it and I have only found the service to be excellent, my account manager is very knowledgeable and is always on hand to provide help and advice, and, more importantly, I get paid on time, every month with no mistakes or fuss!

All in all, I would recommend Paymatters to anyone, they are very professional, friendly and good to work with.

Simon G (August 2009)

I also wanted to take this opportunity to thank yourself and the team for excellent service. I have had a very stressful day dealing with other two other Umbrella companies (I will not say who) but it has emphasised the high level of service we receive from you guys.

Agency (August 2009)

I would just like to take this opportunity to thank you for the first class service you have provided during my time spent freelancing.

The no hassle service provided by yourself certainly took all the worries out of working freelance. I would definitely recommend you and your company to anyone in the same position as myself.

I would also like to add that the prompt payments made by yourselves into my bank account were always very welcome.

Mike R (August 2009)

May I say how very impressed I was with the quick response in invoicing my agency last week. I don't think you could have had my timesheet for more than 5 minutes!

Howard D (August 2009)

Just wanted to take the time to write up a brief summary of my experience with Paymatters. As an IT contractor I have used quite a few Umbrella Companies over the years (XX, XX, XX to name a few). To be honest they have all had their own problems, but I can honestly say I've had no issues with Paymatter. They have provided me with a prompt and courteous service. My account manager is always contactable. When she's away she always lets me know before hand and provides details of a colleague who can help in her absence. Most importantly for contractors their fees are minimal, the smallest I've ever known, and for same day payment it costs less that a tenner - you can't ask for more than that really! I'm extremely pleased to have found Paymatters and will be recommending them to all my contractor friends.

Thanks for everything.

Benjamin O (September 2009)

I would just like to say how fantastic you and Paymatters have been.

Lee T (September 2009)

Just a quick note to thank you for the service your company provided whilst I was working through an agency.

After completing a full week's work and having to get time-sheets signed it was good to know that I didn't have to do all my accounting as well.

I thought the fee was reasonable and it was nice to know that my salary would be deposited into my account each week, without any further input by myself.

Steve C (September 2009)

I want to thank you for being very helpful and friendly during my contract & hopefully I can secure something very soon.

Hellyn R (October 2009)

I would like to thank all the staff at Paymatters for the excellent service I have received from themselves. I was new to contracting and I have been with them for 9 months now and throughout this time they have helped me with any queries I had regarding the whole contractor side of working. Payment from Paymatters has been excellent and like clockwork with all the payslip details managed and done correctly. In a couple of instances I needed to be paid for the weeks work earlier than usual and (my account manager) went out of his way to ensure the funds were credited to my account on time which I was more than grateful for. There isn't a bad word to say about the service they have given me and I would more than recommend them to any potential customers in the future.

Richard L (October 2009)

I want to say that you have been brilliant, and I will return to you when I get a new contract. Thanks a million - I will be in contact soon.

Richard H (October 2009)

How did I manage before Paymatters came along?!

Barbara P (November 2009)

At the moment getting paid by a different company and not very happy with this. A fellow worker gets paid by you and is very happy. Can you call me to discuss options.

Sharon P (November 2009)

Hi, I have had one to one fast service whenever I have had a question or problem. Streamlined service. Would recommend to anyone.

Eloise N (November 2009)

After my agency announced that I would no longer be paid inclusive of holiday pay, I had the option of a reduced rate or to join an umbrella company, Paymatters. After speaking to an advisor who was very helpful and provided a breakdown of my projected earnings I decided to go with Paymatters. The advisor explained that I could claim back expenses for food and travel, and all I had to do was pay a weekly fee, and it still worked out that I was earning more money with Paymatters. The team have been really helpful, and even sorted out that I got paid on a Saturday. I would definitely recommend Paymatters as the umbrella company to go with.

Sherene T (November 2009)

As you are aware I now have a permanent job with City Council and as such will not require services from pay matters any longer. I would like to say thank you for all your help over the last few weeks. You have been really helpful and when any difficulties have occurred you have resolved these really quickly. You have been really approachable and patient (especially around my inability to use a computer!) and thank you for helping me to manage my timesheets/expenses. I would definitely recommend pay matters to other workers due to my experience.

Caroline G (November 2009)

Just wanted to drop you a quick email and say how helpful and productive one of your team has been. XX has really helped with an issue I had and excelled expectations for customer services.

Agency

Basically, I've found the service to be very convenient and friendly to use, felt like I was an individual and valued customer, and am very happy with the service I've received. Many thanks!

James F (December 2009)

Thanks to you swift action yesterday I was able to pay my rent on time and avoid an embarrassing issue with my landlord. I just want to say I used to be with XXXXXXX and they didn't know the meaning of Customer Service. I know I have made the right decision and I will not be moving to another umbrella company. In fact I will be making sure I recommend PayMatters to everyone I know.

Thank you so much for all your help and it is nice to see people like you still believe in old fashioned customer service.

Raj D (January 2010)

Paymatters rocks

EM (January 2010)

I have always found her to be courteous, professional and prompt in replying to my emails and telephone calls. She has assisted me in completing the timesheets for the first time and any other related queries that I may of had. I would recommend using Paymatters to anyone who is faced with a choice and would use them again myself.

Steven P (January 2010)

I hope to secure another contracting role and, if I am allowed a choice of umbrella organisations I will of course want to link up with Paymatters again.

I have been very happy with the service, which has been quick and highly efficient. I have been able to find answers to my queries - either via the comprehensive Q&As on the website or by simply dropping a line to you.

The transactional side has been really the best for me - fast payments with the option of being paid earlier when I have needed it. All in all, extremely pleased and would recommend Paymatters highly.

Carolyn O (January 2010)

So far my experience with yourself and PayMatters has been a good one. Being new to all this yourself and the company have guided me through the whole process.

Mark B (January 2010)

I highly recommend PayMatters. They kept the whole process of using an umbrella company completely painless. All my questions and requests have been dealt with very well and quickly. I also appreciated the element of personal communication that seems to be big plus of PayMatters. Many thanks.

Richard S(January 2010)

I was speaking to my candidate XX yesterday and she was so complimentary about the service you have provided. She said that Paymatters have been great, but that you in particular have been courteous and professional at all times and have made the transition from XXXXXXXXXXXX completely seamless. She is very impressed with your level of professionalism.

Thanks for all your help with my candidates.

Recruitment Agency

I have used Paymatters for just under 3 months now and have been pleased with their service. The on-line pay sheet is very easy to use and the phone service for queries was always extremely fast and efficient.
I would recommend them.

Darrell F (February 2010)

Just to confirm I was impressed with your help at Paymatters during my 4 months of employment especially with your help. You were very calm and friendly and approachable. Very impressed. Thanks you for being so helpful.

Gina H (February 2010)

Also, if I don't get to say... a huge THANK YOU, the service you have provided has been exceptional and I have been extremely happy with your professional undertakings on my behalf. Thank you very much.

Susan H (March 2010)

Can I just say thank you for your pleasant email? Wish I could say the same for XXXXXXXX's customer service skills. It's nice to be nice - much appreciated. Have a good day.

Janelle B (March 2010)

Service at Paymatters has been grand! I had literally days before I went offshore, and the Paymatters team got my account set up in literally a day, without this I wouldn't have got paid. Plus, every time I used the service, there was very few problems, and any issues were resolved quickly and painlessly. Would definately recommend Paymatters to anyone looking for this type of service.

Cara M (March 2010)

I would like to thank those at Paymatters for their prompt attention and accuracy over the past 7 months whilst I have been working on contract. I have always found your team helpful and understanding; and above all, easy to work with. Best of luck in the future.

Craig P (March 2010)

As this is my 1st week of being a permanent member of staff at XX, I thought I would send you an email & say thank you so much for all your help since 1st starting my contract on the 17th August 2009. I'm sure half the time I've be a really big pain lol! Once again thank you so much & have appreciated all your help.

Ann S (March 2010)

Your Service is impressive and it does stand out.

Caroline H (March 2010)

Paymatters have been fantastic. Friendly staff providing an efficient and professional service at all times at a very reasonable price. Payments are speedy as is delivery of payslip confirmations. I would certainly employ their services for any future contract work.

Jane H (March 2010)

If I do ever need to use someone like Paymatters again or anyone I know I will certainly recommend you. I would like to thank you for all your help and support whilst working on this contact.

Anna L (March 2010)

It's a pleasure to recommend Paymatters to candidates. The information you provide is very helpful for the candidates to decide to use an umbrella company, and we have been happy with the service Paymatters have provided for XXs.

NC Recruitment Consultant (March 2010)